Gaya APA

Temporal, P., Trott, M. (2001). Romancing The Customer Maximizing Brand Value Through Powerful Relationship Management (I). Singapore: John Wiley & Sons (Asia).

Gaya MLA

Temporal, Paul., Trott, Martin. "Romancing The Customer Maximizing Brand Value Through Powerful Relationship Management". I Singapore: John Wiley & Sons (Asia), 2001. Text.